J stayed home from work today* to wait for the Time Warner Technician, who was scheduled to arrive between 8am and 11am.

At 11:45 no one had shown up, so he called Time Warner’s Customer Service. He was told that the appointment had been rescheduled to this evening after 5pm.

J: “Rescheduled? Were you planning to tell us about this?”

CS: “We called you last night and left a message .”

J: “I didn’t get a message. My wife didn’t get a message. What number did you call and leave a message on?”

CS: (reads him the number)

J: (Blink. Blink.)

They left a message on the phone line that we’ve spent two days trying to get them to set up. The phone line that doesn’t work and apparently has voicemail that they haven’t given us access to.

I am speechless right now.  And for your sake, I’m trying to finish this blog entry before I find the words.

*Which may sound odd, since he typically works from home, but since we have neither phone nor working internet from home (even the plug-into-the-box internet doesn’t work on his machine), he has to go elsewhere these days to get any work done.

This entry was posted on Wednesday, September 5th, 2007 at 12:20 pm and is filed under Are you kidding me?, Makes Me Grumpy, Stupid People. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.