Things have been busy recently. Work has been frustrating. Today I spent 8.5 hours doing data entry. It’s a good thing Texas is flat, otherwise I would have walked off a cliff by now. I’m rebuilding a company’s website and there is NO WAY to transfer their shopping cart from the current database into the new one. Which is ASININE. But perhaps that’s why their current host is going out of business.
So I’m getting to manually enter over 500 products. So far I’m about 3/5 of the way there. Sigh.
In addition, everything else I’m dealing with at work is frustrating. I’m rebuilding another company’s website and their IT guy WILL NOT give me the information I need. After numerous phone calls and emails, I’m currently 2 weeks behind because I’m waiting on DUMBASS to cooperate and give me the stupid DNS information - a totally simple request that apparently he’s too busy to handle. After ignoring my phone messages and emails for a week he tells me he’ll get me the information in a few hours because he’s busy. It should take him all of five minutes to get the information I’m asking for.
He never comes through. I email him again.
Then he says he’s decided he would “be more comfortable” meeting me before sharing the information.
Um, sorry. This is not a good week for me to drive 2 hours for a meeting at the office (see aforementioned data entry project). And I can’t sit around for another week waiting to meet with him so I can get started on my project. Had he mentioned his paranoia WHEN I INITIALLY ASKED FOR THE INFORMATION, I could have arranged it last week. But he’s not the only one with a busy schedule.
He was supposed to call me today. Didn’t. After waiting for 45 minutes, I called his office. Was told he got held up in a meeting and would be free to call me in 10-15 minutes. He never called. Big surprise.
In addition to dealing with Dumbass, I’m also in charge of a couple of tasks that are seemingly simple - but have taken a ridiculous amount of time to make headway on. For instance, switching the bank account information for one of these companies I’m doing work for. Sounds relatively straightforward, no?
It’s not.
There’s Company A, who is the processor for the manual terminal. Then there’s Company B, the processor for the website transactions. Company B doesn’t pass information on to Discover or American Express, so I have to update information individually with them as well. This would have been nice to know at the beginning - when I asked the Discover rep that very question, I was told that I had to do the updating through Company B, and not through Discover directly. Apparently not the case.
Company A, who is sometimes called Company C, has some sort of affiliate - Company D - who apparently I have to update with the information separately, but nobody tells me this until I find out by accident 2 weeks later.
Company B, who is sometimes called Company G, does not receive the information we faxed them. We send it again, via mail.
Then I get a phone message from “Melody at the Credit Card Processing Company,” regarding some of the information I’m trying to change. How helpful. When I return the call, Melody doesn’t quite remember why she called me. I ask Melody which Credit Card Processing Company she’s calling from. She says she’s calling from Company E. I haven’t had any dealings with Company E and have no idea who they are. She says she also works for Company F. Again, not ringing a bell. After a lot of questioning, I am able to determine that Melody at Company E and Company F has some relationship to Company A, but I have no idea what that relationship is.
Company D has not received the information we faxed them.
Company B/G, has STILL not received the information we sent them, twice. Though they point out that apparently it takes them 7-10 business days to check their mail. Go figure.
I get a phone message from Erica at the Credit Card Processing Company. Why do they do this to me? After much trouble, I am able to determine that Erica is from Company D. She is calling to tell me that Company D has received the information after all … but has not processed it. Nobody knows why, or when it will be taken care of.
And this, ladies and gentlemen, is why I am ditching all of these companies in the near future in exchange for dealing solely with PayPal.